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THI Website and Technology Support

11 articles

How do I create a THI website account for the first time?

Welcome to the Trauma Healing Institute! Please follow the instructions below to set up your account for the first time. Visit traumahealinginstitute.org and click "Login" in the top right corner. On the log in screen, select "Sign Up" In the email field, enter an email address that you actively u...

How do I reset my password?

Please follow the steps below to reset your password. THI is unable to reset your password for you. Visit traumahealinginstitute.org and click "Login" on the top right corner of the screen. You'll be taken to the log in page where you can click "Don't remember your password?" Enter your email add...

I'm a THI facilitator but my certifications aren't showing up properly in my profile. What do I do?

All of your certifications are attached to the primary email address you have on file with THI. As a reminder, your primary email address is the email you originally used to set up your THI account. There are a couple different reasons why this could be happening. We recommend taking the steps outli...

I think I may have more than one account associated with THI. What should I do?

THI highly recommends that every individual only has one registered account with one primary email address. Your email address is your username to access the THI Website and the THI Mobile App. If you think you may have more than one account, please send us an email at support@traumahealinginstitut...

How do I submit an event on the THI Events Calendar?

We are so pleased to provide the THI Community a calendar where trained facilitators can post upcoming activities they are planning! To create an event on the THI Events Calendar, please follow the instructions outlined in this document: Creating and Managing an Event on the THI Calendar. Please not...

How to Create a Healing Group Event

NOTE: The THI website does not collect payments for event registrations. If you need to collect payments or gather specific registration details, consider using a platform like EventBrite. You can link your EventBrite registration within your event listing.Step 1: From your dashboard, click on “My E...

How to Use the Event Registration Functionality

There are several benefits to using the event registration functionality on the THI website. These benefits include: 1. Your participant’s email address and first/last name will automatically be added to the THI database. 2. After submitting their email address via the registration, they will a...

How to Create an Initial Equipping Event

The THI website does not collect payments for event registrations. If you need to collect payments or gather specific registration details, consider using a platform like EventBrite. You can link your EventBrite registration on the event page.Step 1: From your dashboard, click on “My Events”.Step 2:...

How to Report an Initial Equipping

Step 1: Click on “My Reporting”, then click “Equipping Session”, then click “Report an event”. Step 2: Fill out the event information step 1 of 3 and click “Save and next”.Step 3: Add the participants’ email addresses if they did not register on the events page. If they register on the events page, ...

How to Create an Advanced Equipping Session Event

Step 1: From your dashboard, click on “My Events”.Step 2: Click on the “Add Event” button.Step 3: Fill in your event details making sure to include the correct event type and click the “Create Event” button. Your event will then be viewable in your “My Events” section and by search under the “Events...

How to Report an Advanced Equipping

Step 1: Click on “My Reporting”, then “Equipping Session” and then “Report an event”.Step 2: Fill out the event information step 1 of 3 and click “Save and next”Step 3: Add the participants’ email addresses if they did not register on the events page. If they register on the events page, the partici...